Privacy policy

Last updated September 14, 2026

This policy explains what personal data FirstReplyPro ("we", "us") collects, why we collect it, how long we keep it, and who we share it with. It applies to the FirstReplyPro service and to this website.

FirstReplyPro is operated by Samgar Abdikozha, a sole proprietor, 430 Grand Cypress Dr Apt 740, St. Johns, FL 32259, United States.

Pilot status: The Thumbtack integration is in development and is not processing live leads. The practices below describe the planned pilot. When activated, it will use Anthropic’s API to generate and automatically send a first reply based on the available lead details and conversation.

Who the data belongs to

Two groups of people are involved. Pros are the service professionals who sign up for FirstReplyPro and connect their Thumbtack account. Customers are the people who contact a Pro through Thumbtack. We hold data about both, and we treat customer data as belonging to the customer and to the Pro they contacted, never to us.

What we collect

From a Pro when they sign up: name, email address, phone number, and business name.

From Thumbtack, once a Pro connects their account and approves access: the business profile associated with that account, and for each lead the Pro receives — the customer's name, the city or area they are in, the job address and preferred times if supplied, the details they entered about the job, and the messages exchanged in that conversation. We also receive and store access and refresh tokens issued by Thumbtack so the service can keep working without the Pro signing in again.

From this website: operational request and error metadata where logging is enabled. Logs exclude OAuth credentials, authorization headers, callback query strings, and token response bodies. A short-lived, secure cookie is used only when the owner connects a Thumbtack account; it expires after ten minutes. We do not use advertising trackers, analytics cookies or third-party pixels.

Why we collect it

Lead and message data is used for one purpose: to identify a new lead, generate and automatically send a relevant AI-written first reply into that Thumbtack conversation, and prevent duplicate replies. Account data is used to operate the Pro's account and contact them about the service.

We do not use customer data to build profiles, to train models for anyone else's benefit, or to market anything to customers.

Who we share it with

We do not sell personal data. We do not share a Pro's leads with any other Pro. We disclose data only to the following:

• Thumbtack, when we post a first reply back to a conversation on the Pro's behalf.
• Our hosting provider, Hetzner Online GmbH, which stores the data on a server we control located in Ashburn, Virginia, United States.
• Anthropic, PBC, through its API, to generate the first reply. We send only the project details and relevant conversation needed for that response. These may include the customer’s name, job description, location or job address, and preferred times when included in the inquiry. We do not send Thumbtack access or refresh tokens to Anthropic. Anthropic does not use commercial API inputs or outputs to train its models by default; processing is subject to its commercial terms and retention policies. See Anthropic’s API data-use information.
• Law enforcement or a regulator, where we are legally required to.

If FirstReplyPro is ever acquired, personal data may transfer to the acquirer. We will notify Pros by email before that happens.

How long we keep it

Lead and message data is retained for 24 months from the date of the conversation, then deleted. Pro account data is retained for as long as the account is open, and for 12 months after it closes so we can handle support requests and disputes. Server logs are kept for no more than 30 days, then deleted automatically.

When a Pro disconnects their Thumbtack account, we stop receiving new data immediately and delete the stored tokens. A Pro can ask us to delete everything sooner.

How we protect it

Data is encrypted in transit using TLS. Thumbtack tokens are stored encrypted, are readable only by the service itself, and are never written to logs. Server access requires SSH key authentication with password login disabled, and the hosting account is protected with two-factor authentication.

Your rights

You can ask us to give you a copy of the personal data we hold about you, correct it, or delete it. Depending on where you live you may also have the right to object to certain processing or to complain to a data protection authority.

Email privacy@firstreplypro.com and we will respond within 30 days. If you are a customer who contacted a Pro through Thumbtack and you want your data removed from our systems, write to the same address — you do not need to go through the Pro.

Children

FirstReplyPro is a business tool and is not directed at anyone under 18. We do not knowingly collect data from children.

Changes

If we change this policy in a way that materially affects how we handle your data, we will email Pros at least 14 days before the change takes effect and update the date at the top of this page.

Contact

privacy@firstreplypro.com
Samgar Abdikozha, 430 Grand Cypress Dr Apt 740, St. Johns, FL 32259, United States